And then this evening I get the following letter from “President, WD Subsidiary”:
At WD, our commitment to you is reliable, secure and easily accessible storage for your most valuable content. This past week you may have experienced a service disruption for our personal cloud products. If you have been directly affected by this, I want to extend my personal, sincerest apology.
…While your data has remained safe and accessible in your home or office, the service disruption may have temporarily prevented some of you from remotely accessing that content. We’ve dedicated the past week to restoring your remote access as quickly as possible.
…Your feedback to us has been invaluable. All of us at WD are committed to minimizing downtime and ensuring the service information we provide is valuable and frequent. We already have implemented important changes to our infrastructure and network capability. While we have validated the vast majority of your remote connections, we continue our focus on providing uninterrupted access from your phone, tablet or computer. Your content deserves nothing less.
President, WD Subsidiary
I couldn’t help laughing. What a nice juxtaposition! (Mind you, I’m sorry for those who were affected.)
This was not an instance of “guvmint ineptitude.” Problems like this are endemic to projects of this size and complexity. Like, I dunno… The break-in period for on-line registration with the Patient Protection and Affordable Care Act?
Lots of people are clueless about this “cloud computing” thing. For example, I heard a U.S. senator say to a TV interviewer, “You know, to store data in the cloud is not like storing it on a physical server. It’s a lot safer.”
WTF? Does she think the data’s stockpiled in some safe corner of Aristophanes’ Cloud Cuckoo Land? Guarded by birds, percept? Sorry, Senator. The “cloud” is leased space on a “server farm,” quite possibly in a foreign country. Yeah, physical servers.
Plutocrats checking on the security of their cloud-stored essential data.
Notice from the “keep track of your relatives” service Geni:
Wayne Dickson takes a photo of his close relative Wayne Dickson …
while Wayne Dickson takes a photo of him.